SCSM - What is it and what are the common benefits?


Businesses aim to create solutions that make submitting, tracking, and managing technical support efficient. To produce something that is integrated without them spending too much is ideal. With Microsoft’s IT Service Manager, it is now possible to consolidate information, processes, and workflows whilst significantly reducing one’s expenses.

What is System Center Service Manager?

System Center Service Manager is a Microsoft product created to empower organizations in efficiently and systematically managing IT issues. This product is acquiescent with IT best practices - Microsoft Operations Framework (MOF) and is compliant with Information Technology Infrastructure Library (ITIL). Included within Service Manager are management packs for managing incident and problem resolution. Service Manager links data from System Center Operations Manager, System Center Configuration Manager and Active Directory Domain services through Configuration Manager Database.

SCSM aims to:
  1. Aid organizations increase their productivity by simplifying workflow
  2. Lessen IT costs
  3. Provide an integrated and unified platform to ensure quick response to issues
  4. Make workflow management seamless by using easily defined and comprehensive templates.
What are SCSM’s benefits?
  1. User-centric support – Users get to be more productive and satisfied with minimal costs. They get to be more empowered by self-help and in-depth knowledge about other system center products.
  2. Datacenter management efficiency – Users get to experience improved responsiveness and reduced support costs through integration of people, process and technology.
  3. Business Alignment – Optimizes every organization’s resources to align to business objectives and requirements.
  4. Automating processes – Service Manager aids your organization to quickly resolve issues with manual fixes through System Center Orchestrator integration.  

This approach of Microsoft is simple yet dynamic because SCSM streamlines and consolidates operation Management tools. Integrating tools in compliance with ITIL avoids all possible complexities in IT service management.